You can email us directly at info@eagle-gryphon.com

Useful Shipping Information

We offer $9 FLAT RATE SHIPPING starting at $99. All Items on our website qualify towards this shipping rate.

Situations that affect shipping price include:

• Residential versus Business Address - generally a business address will be cheaper
• Rural Delivery often has a surcharge

Please allow 1 - 2 business days for your order to process and another 3 - 5 business days for shipping transit time.

Shipping Charges may differ from the system quote. If the shipping cost changes, we will contact you.

Your order is charged at the time it is placed.

If you need further information about your order, please contact us via Customer Service.

Problems with your Shipment?

We do our best to ensure your shipment goes out as quickly and accurately as possible. However, mistakes can happen. If you experience any problem with your order, please contact Customer Service and tell us about it and we will do our best to rectify the issue.

To help us process your request as soon as possible without additional follow ups, please do your best to include the following information with your request:

• Always include your name, address, and if possible, your Order Number

• If there is damage, please include a picture if possible. This helps us identify the problem and also helps us with any claims we may need to make with the shipper or with the factory.

• If there is an item that is missing or damaged, please be as specific as possible as to what the item is so that we can get you the correct replacement.

We value you as a customer and want to do everything we reasonably can to assist you. Following these guidelines will help us do our best to help you.